Refund policy

Return and Exchange Policy

Thank you for choosing EAST JISHENG CO., LIMITED products. To ensure that you have a pleasant shopping experience, please read the following return and exchange policy carefully:

14-day unconditional return and exchange

We provide a 14-day unconditional return and exchange service. If you are not satisfied with the purchased goods, you can apply for a return or exchange within 14 days after receiving the goods. Please ensure that the goods are unused and keep the original packaging intact.

Return and Exchange Conditions

• The goods must be unused and keep the original packaging and labels intact.

• Return and exchange applications must be submitted within 14 days after receiving the goods.

• When returning or exchanging goods, please attach proof of purchase (such as order confirmation email or invoice).

Notes

• The shipping cost of return and exchange shall be borne by the buyer unless there is a quality problem with the goods or the wrong goods are sent.

• Refund processing time may vary depending on the payment method, usually 7-14 working days.

• If the goods do not meet the return and exchange conditions, we will return the goods and the relevant costs shall be borne by the buyer.

If you have any questions or need further help, please contact us via the following methods:

Email: [email protected]

Thank you for your understanding and cooperation!